Spam-policy

1. Purpose

This Anti-Spam Policy defines how Rakentaja Mediat Oy ensures that puutarha.net is never promoted through unsolicited electronic communications. The policy applies to all messages sent by us, on our behalf, or that reference puutarha.net through affiliates, partners, or service providers.

2. No unsolicited email

We only send marketing or service messages to recipients who have provided verifiable consent or who have an existing customer relationship that allows the communication under applicable law. Purchasing, renting, or scraping email addresses is strictly forbidden.

  • Every subscription request is recorded with time, source, and consent details.
  • Each message contains accurate sender identification and a working unsubscribe mechanism.
  • Unsubscribe requests are honored within two business days and suppressed from future sends.

3. List management and hygiene

We maintain list quality by confirming new subscribers, removing hard bounces, and monitoring complaint rates. Bounce handling, spam complaint feedback loops, and manual reviews run after every send.

  • Double opt in or comparable verification is used when required by local regulation or partner agreements.
  • Suppression lists are shared across all outbound platforms used by Rakentaja Mediat Oy.
  • Data retention schedules ensure expired consent is removed in line with privacy obligations.

4. Third party and affiliate obligations

Any agency, affiliate, or technology vendor promoting puutarha.netmust comply with this policy and demonstrate proof of consent on request. We review partner campaigns in advance, audit deliverability metrics, and terminate relationships that generate unsolicited traffic or complaints.

5. Message content standards

All email, SMS, and marketing automation messages must clearly identify Rakentaja Mediat Oy as the sender, include our registered address (PL 4, 90101 Oulu, Finland), and provide an easy method to contact us. Subject lines and preview text must accurately reflect the content of the message and may not be misleading, deceptive, or offensive.

6. Complaint handling

We investigate every abuse report, unsubscribe request, or inquiry received at abuse@puutarha.net, tietosuoja@puutarha.net, or through our support channels. Complaints are reviewed within two business days, and corrective actions may include user education, list segment removal, or disabling access to our platforms.

7. Enforcement

Violations of this Anti-Spam Policy can lead to suspension or termination of accounts, reporting to relevant authorities, and legal action. Rakentaja Mediat Oy reserves the right to update this document to reflect regulatory changes or best practices. Material updates will be published on this page.

8. Contact

Questions about this Anti-Spam Policy can be sent to:

  • Email: abuse@puutarha.net
  • Email: tietosuoja@puutarha.net
  • Post: Rakentaja Mediat Oy, PL 4, 90101 Oulu, Finland
  • Phone: +358 44 285 4421 (weekdays 8:00 to 16:00 EET)